Frequently Asked Questions

The most frequently asked wordpress hacked website and malware removal questions

Why was my website hacked?

It is highly unlikely that the attack was aimed specifically at your web site.

Hackers tend to target websites that run the same software as millions of others and look for vulnerabilities they can exploit on a large scale.

If you are using widely used WordPress plugin that has a vulnerability, your website may have been one of the many thousand targeted on that day.

Google Review / Red Warning Removal

Chrome & Firefox (Red Warning or This site may be hacked) When any site hacked or infected sites are blacklisted. After Malware cleaning Google will unblock site in 24 – 72 Hours.

Website Malware Removal

We remove malware from any wordpress website. Our Premium Package for these CMS ( all 3 packages for only WordPress )

How do I know if my website has been hacked?

There are multiple indicators to be aware of, such as spammy links, redirects dissatisfied users, a decrease in website traffic, an increase in server usage.

My website is suspended by hosting provider, can you help ?

Yes if your website is suspended then I can help you. Select our clean malware website packages, I can clean all malware and Reactivate your all website.

Can you remove Google/McAfee/Norton Blacklist Removal?

Yes, I can remove any manual spam or blacklist notice from Google/McAfee/Norton within 24-72 hours.

Choose Best Malware Cleaning Package

You can order any package you want as per your requirement which you think best for your websites needs, Premium Package is highly recommended which include malware cleaning, Advanced security, Auto Backups & Updates. You can compare packages yourself.

Is this a one time service?

Yes, the service is for one time, but if you are having any issues then you can also contact me contact me anytime I will fix your issue for FREE, but for different website you would need to place another order.

How long will it take to fix my hacked website?

Once we receive your order, we will begin the repair process immediately.

Our goal is to have your website up and running within 2-3 hours.

Please note certain tasks, such as blacklist removal, may take a bit longer to complete.

What information do you need to start repairing my hacked website?

To begin fixing your hacked web site, we will need access to your WordPress dashboard logins and hosting account information.

What info do you need? And what is Cpanel / Control Panel?

We need Cpanel or similar Control Panel, FTP account details and WordPress admin dashboard logins. The cpanel or similar is the login of your hosting company. We usually need it to access the database and the files.

What do we need:

Screenshot of what your web site looked like before it was compromised

Do you provide Care Plans ?

Yes, I do provide Care plans for the Security and Maintenance of the website. The care plan includes Regular updates of WordPress / Plugins and Security Monitoring. Contact me to discuss details

What can I do to prevent my web site from being hacked again?

Regular updates:
A maintenance plan ensures that your server, CMS plugins and themes are kept up to date with the latest security patches, reducing the chances of known vulnerabilities being exploited.

Security monitoring:
We will monitor your website for any suspicious activity or potential security threats, allowing them to respond quickly in case of any attack.

Backups and recovery:
Our plan includes regular website and database backups, ensuring that you can quickly restore your site in an event of a hack or data loss

Melware scanning and removal:
We perform regular malware scans and remove any detected malicous code, helping to keep your website clean and secure.

SSL certificate:
The care and prevention package includes SSl certificate installation

Performance optimisation:
Optimise websites performance can reduce the risk of DDoS attacks by distributing the load better.

By investing in our care and prevention plans with Fresh Trend Security you can enhance your sites security and reduce the risk of being hacked.

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